Privacy Policy

1. Scope and Identity of Data Controller

This Privacy Policy governs the processing of personal data in connection with the OperExcel product brand (the "Service"). The Service is owned and controlled by Appostrofy Technologies OPC Private Limited ("Company", "we", "us", or "our").

2. Categories of Personal Data

We may collect and process the following categories of personal data:

• Identity and account data, including name, email address, and login credentials.
• User-generated content and files submitted within the Service.
• Communications data, including support requests and related correspondence.
• Usage and device data necessary for operating, securing, and improving the Service.
• Billing or transaction data where paid services are offered.

3. Purposes of Processing and Legal Basis

We process personal data for lawful purposes, including: (a) providing and administering the Service; (b) authenticating users and maintaining account security; (c) responding to user inquiries and support requests; (d) improving service quality and user experience; (e) processing payments and related records; and (f) complying with legal, regulatory, or judicial requirements.

Where applicable, our legal bases include performance of a contract, compliance with legal obligations, legitimate interests, and consent.

4. Disclosure of Personal Data

We do not sell personal data. We may disclose personal data to: (a) affiliates and group entities; (b) service providers and processors acting under contractual confidentiality and data protection obligations; (c) auditors, legal advisors, or professional consultants; and (d) governmental or regulatory authorities where required by applicable law.

5. Cross-Border Data Transfers

Personal data may be processed in jurisdictions outside your state or country of residence. Where cross-border transfers occur, we implement safeguards required by applicable law to ensure an appropriate level of data protection.

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes set out in this Privacy Policy, including legal, accounting, compliance, and dispute-resolution requirements. Retention periods may vary based on the nature of data and applicable law.

7. Data Subject Rights

Subject to applicable law, you may have the right to:

• Request access to personal data we hold about you.
• Request correction, erasure, or restriction of processing.
• Object to processing where permitted by law.
• Request portability of eligible personal data.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us at privacy@operexcel.com.

8. Cookies and Similar Technologies

We may use cookies and similar technologies required for operation, security, analytics, and user experience. You may manage cookie preferences through browser settings, subject to functional limitations of the Service.

9. Children

The Service is not directed to children under the age at which valid consent is required under applicable law. If you believe a child has provided personal data without appropriate authorization, please contact us for corrective action.

10. Changes to This Privacy Policy

We may amend this Privacy Policy from time to time. The revised version becomes effective on publication unless otherwise stated. Your continued use of the Service after the effective date constitutes acceptance of the revised policy to the extent permitted by law.

11. Contact and Grievance Redressal

For privacy-related requests, grievances, or notices, contact: privacy@operexcel.com.

Entity: Appostrofy Technologies OPC Private Limited (owner of the OperExcel brand).

Jurisdiction and venue for privacy-related disputes shall be Pune, Maharashtra, India, subject to applicable law.